Frequently asked questions
Before you start your project
Answers to the questions we are asked most often.
Is the quote free?
Yes, the visit and the quote are free and without obligation. Within five working days you receive a detailed document, item by item, with a provisional programme.
How soon can you start?
Allow six to ten weeks between signing the quote and starting on site, depending on the season and the permissions required. In an emergency (a leaking roof, water damage), we attend within 48 hours to make things safe.
Which guarantees cover the work?
A one-year completion guarantee, a two-year guarantee on equipment and a ten-year guarantee on the soundness of the structure. The insurance certificates are attached to the quote.
Can I stay at home during the work?
Usually, yes. We organise the site in zones, protect the rooms in use and keep a kitchen and a bathroom working. For a full renovation, we advise moving out.
Do you help with renovation grants?
Yes. Our design office checks your eligibility for energy-renovation grants, prepares the technical documents and points you to the relevant public service.
How does payment work?
A 30% deposit on order, then monthly instalments based on the actual progress agreed with you. The final 5% is only due once snagging is complete.
Who handles planning permission?
Our design office prepares and files the prior declaration or planning application. Above 150 m² of floor area, we work with a partner architect.